Dear Mr. Rector,
Please let me take this opportunity to write and personally thank you for the excellent care
given to my mother, Mrs. Vicki Bjellos during her stay in late December and early January.
We were very pleased with the caring and positive attitudes of all your staff that were helpful and kind
throughout her visit. South Bay Hospital is so lucky to have such a dedicated workforce for your patients
and their family and guests.
I would also like to recognize the point man of the entire team that aided in her surgical
success and recovery. Dr Craig Amshel is not only a skilled surgeon and physician, but a
caring and thoughtful man whose first priority is the well being of his patients. You are
extremely fortunate to have him as part of your team and available to the area. From initial
consultation on through to follow-up care, Dr. Amshel has provided and continues to
make available his expertise and concern. We were most fortunate to have him as our
surgeon and I would respectfully request that he be formally acknowledged for his efforts.
My mother continues her recovery and we are thankful to you and your facility for all your
efforts on our behalf. If you would like to use me as a reference for future potential patients,
I am at your disposal. As is so often the case in medicine and other highly skilled endeavors,
no feedback is usually the norm, and most often any feedback is in the form of a complaint.
While useful, they rarely provide for positive reinforcement and proper motivation. I hope this
letter will show how very pleased we have been with South Bay and Dr. Amshel. We wish
you the very best of continued success and the best wishes.